ASSURED PERFORMANCE CERTIFIED COLLISION CARE CODE OF ETHICS

• As a Certified Collision Care Provider, we pledge the following. We will:
Provide consumers with respectful, professional, and courteous service.
• Ensure all staff are trained to give customers the best care possible.
• Operate as a trusted advisor to ensure that the consumer is provided with the proper recommendations and knowledge to help protect them from being taken advantage of during the claims and repair process.
• Use the highest quality paint and materials and state-of-the-art techniques to ensure the proper fit and finish of every vehicle we repair.
• Ensure all technical staff has been fully trained to repair the vehicle to its manufacturer's specifications.
• Employ systems, policies and practices to ensure consumers, insurers, and any others are never over charged.
• Always deliver what we promise.
• Never substitute alternative or inferior parts on a consumer’s car without their expressed consent to do so and never where it may affect safety or the operation of the vehicle.
• Work cooperatively with insurers and other 3rd parties to ensure the most efficient, proper and safe repair and always keep the consumers best interest above any other agreements.
• Maintain the highest integrity, ethics, morals and business practices to exemplify the best in class service.