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Last Updated Sep.2020

Certified Collision Care Terms and Conditions


  1. 0. "Certification-Recognition" Terms and Conditions
    Upon your election to enroll and participate in Certified Collision Care, you agree to the Certification-Recognition terms and conditions and associated end user agreement:
    • 1.1. A nonrefundable Certification fee is payable upon enrollment. Certification fees are valid for 12 months, after which time, if the shop has not completed certification, the enrollment is cancelled without notice.
    • 1.2. Certification enrollment is not transferable to other applicants.
    • 1.3. Certification cancellations must be made in writing to: Assured Performance Network, 16-B Journey, Suite #200, Aliso Viejo, CA 92656, or by email
    • 1.4. Certification is required annually and will be automatically renewed upon expiration unless shop provides written notice 90 days in advance.
    • 1.5. As a non-profit consumer advocacy organization, Assured Performance Collision Care, acting reasonably and in good faith, may suspend or terminate your Certification-Recognition status as a result of any reasonable and substantiated consumer complaint(s) regarding any unfair, deceptive or fraudulent business practices at its own discretion. No Certification fee or OEM Marketing fee refunds will be issued in the event that your certification status is terminated or cancelled due to any reasonable consumer complaint(s).
    • 1.6. You agree to adhere to the Assured Performance "Code of Ethics" and recognize that any violations may result in suspension, termination or cancellation of your Certification-Recognition status and loss of any related benefits, rebate rewards, and the rights to market/advertise or promote your Certification-Recognition status including all signage and use of applicable logos, badges and program name(s).
    • 1.7. Some OEM Certifications or Recognitions made available through this program may require a dealership sponsor from an authorized dealer to be eligible to participate in their program and/or utilize any marketing or training programs.
    • 1.8. Official Recognition or Certifications by any name provided as an integral part of the Certified Collision Care program may carry additional fees, requirements, and/or obligations. Each is an elective that you may select or choose to opt-out of at your discretion.
    • 1.9. These Terms and Conditions are subject to change without notice.

  2. 0. Certification & Recognition Signage

    • 2.1. Automaker Certification and Recognition signage is reserved for building interior use only. Placement of any signage outside of your collision repair facility or in outward facing window displays is strictly prohibited.
    • 2.2. Certified Collision Care signage may be used on your property's interior or exterior in accordance with the Terms and Conditions of your certification.
    • 2.3. Certification is based upon annual renewals and inspections. Failure to renew your certification by your expiration date will require you to discontinue use of any Certified/Recognized signage and/or logos until your Certification is fully reinstated.
    • 2.4. Upon expiration, suspension or termination, you agree to discontinue any and all display or use within your sales, marketing and promotions and return all signage and Certification-Recognition materials provided via prepaid shipment.

  3. 0. Marketing Materials

    • 3.1. You are granted limited rights to incorporate your certification status into your marketing and promotions as long as your business is in good standing and currently certified.
    • 3.2. Use of any Certified Collision Care or automaker logos in any marketing web presence or promotions requires prior written consent from all applicable manufacturers and Certified Collision Care. (Contact your Account Manager for details on this approval process.)
    • 3.3. Once Certified, Certification logos for Certified Collision Care and participating OEMs will be available through your account on Each program logo will have separate Terms and Conditions for usage.
    • 3.4. Custom orders are final upon approval and not eligible for returns or refunds.
    • 3.5. Participating shops are solely responsible for review and approval of all marketing material orders before submission.
    • 3.6. Variations in color or binding are not considered manufacturing defects and do not qualify for replacement product.
    • 3.7. Non-personalized products that are in their original, new, unopened and unused condition may be returned within 30 days. (Contact your Account Manager to replace the product, or to return the product with a refund of the purchase price.)
    • 3.8. Return shipping costs associated with any return due to defective or damaged merchandise is reimbursable.

  4. 0. Non-Compliance

    • 4.1. Any shop found to be in non-compliance will be notified in writing and given 90-days to become compliant. If still non-compliant at the end of the 90 day period, the business will be de-certified, ineligible for program benefits, and must return any signage immediately.
    • 4.2. Certified Collision Care reserves the right to adapt certification requirements and establish new requirements as appropriate to accommodate the development of new technologies by our OE partners. To renew your certification status, you will be required to bring your shop up to date on any new requirements within the compliance period provided and/or upon renewal.
    • 4.3. Failure to maintain your compliance may result in termination and cancellation and loss of any certification-recognition benefits and the rights to market/advertise or promote your status including all signage and use of the logos and program name/s.

  5. 0. Data Collection and Privacy

    • 5.1. Certified Collision Care recognizes your inherent shop data ownership rights and will zealously protect the security of the data you have agreed to provide to us under the terms of the Certification-Recognition programs. We will never sell or share your data with any third party, and we work hard to ensure that your data is safe, secure, and accessible by only you. All personal information submitted remains totally confidential.
    • 5.2. Throughout the Certification-Recognition process, your personal information remains private, privileged, and protected. Any personal information you submit, including user names, passwords, contact names, addresses, phone numbers, email addresses, are treated as confidential material. No third party may capture, data-mine, or use this data in any way without your specific authorization. Your personal information is not shared with any unauthorized third party. Further, any personal information is available for your use only and not shared with outside entities including the wholesale parts dealership or vehicle manufacturer.
    • 5.3. Our network is protected with state-of-the-art hardware and software, utilizing redundant hardware and software firewalls. Our security experts keep our software and firmware up-to-date as they stay abreast of current bug fixes, exploits and upgrades. We require validated user access via SSL (Secure Socket Layer) protocols to ensure only authorized users have access and that the data is protected while in transmit. Our architecture helps guarantee that your information is encapsulated and inaccessible to anyone but you.

  6. 0. Electronic Signature

    • 6.1. By signing with the electronic signature below, you acknowledge reading, understanding, and agreeing to the terms above and agree to pay the fees as described in accordance with the payment terms on your official invoice. Program enrollment, utilization of the services, and processing transactions imply further acknowledgement and agreement to the terms and conditions as outlined in this document.

  7. 0. Eligibility to Participate

    • 7.1. Certified Collision Care reserves the right to refuse products or services to any business for any reason without notice.
    • 7.2. All applications are pre-screened to determine suitability to become a Certified Collision Care Provider. If during this review, any business is not determined to be a suitable candidate, the application will be rejected without notice or reason provided.
    • 7.3. Enrollments that are cancelled due to not completing certification within 12 months may re-apply, however the business is not guaranteed to be accepted. The business would be subject to the pre-screening process to determine current eligibility.
    • 7.4. Any collision business that has been terminated due to violations of the Assured Performance “Code of Ethics” is not eligible to re-enroll in the program.

*Once Certified, Certification logos for Certified Collision Care and participating OEMs will be available through your account on Each program logo will have separate Terms and Conditions for usage.